Complaints Procedure

If you feel you have received an unsatisfactory service in any way, please do not hesitate to
contact our customer services team with details of any complaints:

Email: customer@rightio.co.uk
Telehone: 0808 208 1009
Post: Customer Complaints Department, Rightio Ltd, Radclyffe House,
66-68 Hagley Road, Birmingham, B16 8PF

If you’re not happy with the resolution of your complaint please contact Azir Alam,
our Head of Customer Services here at Rightio.

Email: azir.alam@rightio.co.uk
Telephone: 0808 208 1009

Of course our Customer Services team will endeavour to solve all customer issues
highlighted immediately, but this is not always possible to do so due to different factors
that can arise during a customer complaint.

During the initial contact with our team – We will listen to your complaint in detail before
conducting an investigation. We promise to give you an explanation to our investigation,
either by telephone or in writing. Any resolution will be appropriate to the event in question.
Our Customer Service office hours are: Monday to Friday 9am – 6pm

If you need more advice

The Citizens Advice consumer service provides free, confidential and impartial advice on
consumer issues and can be contacted at any stage of the complaint process.

Visit citizensadvice.org.uk, call the Citizens Advice consumer helpline on 03454 04 05 06
or complete their online web form.

The document produced by the Citizens Advice service provides more information about
where energy consumers can get free independent information and advice about their
experience with the company – often the Citizens Advise service will offer to call into the
company on your behalf and discuss any outstanding issues with the service.

If your complaint is unresolved after 8 weeks

If the correct procedure outlined above has been undertaken, and we have not resolved
any outstanding issues or complaints brought to the company initially – or we have issued you with a final
response letter you have the right to refer any outstanding complaint to the Ombudsman
Services below.

Ombudsman Services:

The Ombudsman is there to help resolve disputes between suppliers and their customers.
It’s free to use their services and they are totally independent – they do not take sides and
make their decision based only on the information available. If you agree with their
decision, we have to act on what they say. This may mean we have to apologise, explain
what has gone wrong, correct the problem or give you a financial award.

You can contact the Ombudsman by:

Phone: 0330 440 1624
Textphone: 0330 440 1600
Fax: 0330 440 1625

You’ll find the Ombudsman’s factsheet, which gives you full details of their services
and how they can help, on their website:

http://www.consumer-ombudsman.org/

Know your rights

It’s easy to get free, independent advice so that you ‘Know your rights’ as a consumer.
You might want to find out how to make a complaint, get advice about the quality of the
services received from a company, or ask for help if you’re struggling to provide all
necessary evidence within a complaint – e.g. Photographic Evidence/Scanned Documents.




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Video Title

April Diary 2019

On 4th December we visited a customer in Aldgate to install a new switch.

On 10th December we were called to a house in Upper Clapton to inspect and repair a faulty fuse box.

On 15th December we visited a customer in Bow to supply and fit a new electrical socket.

A shopkeeper called us out to his store in Walthamstow on 23rd December to inspect and replace a faulty electrical appliance in the house that was causing the fuses to trip.

Finally, at the end of the month, a shopkeeper called us out to his store in Aldgate to install a new switch.

Testimonials:

Fantastic electricians! I had an emergency, with no power to household sockets, and Rightio came to my rescue almost immediately! Very fast & professional service, the electricians were extremely courteous and explained everything to me. I'll definitely keep Rightio's number, I'm more than happy to recommend this company! - Mrs T

The electrician who came out - within the hour - was so polite and knowledgeable. He put me at such ease, fully explaining the situation and quickly sorting out the problem I had with my fuse box. I was so pleased with the excellent service I received, I would not hesitate to recommend you to anyone. Very impressive! - Miss H

The electrician talked me through all the options very well, I felt his advice was totally impartial, with no attempt whatsoever to make the job more costly when it didn't need to be. He was efficient with the fitting of a new bathroom light and also offered thorough advice on general wiring issues to do with the whole house. Would fully recommend to others! - Mr R

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We are East London's trusted local electricians, qualified in all aspects of electrical work. We look after your home, taking care of any job to get your house back to the way it should be. Peace of mind is at the heart of everything that we do and we aim to deliver the best possible service.

Electricians in East London is part of Rightio, a nationally recognised company committed to doing things right by our customers. In an industry where other tradesmen cut corners, Rightio uses the very best engineers and staff with the right qualifications and attitude that you can always rely on.

With a trusted network of expert engineers across the country, we always provide a local, responsive and quality service for our customers while upholding Rightio values of quality service, done right.

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